Política de reembolso

Refund Policy

At [STORE NAME], each personalized piece is created with attention to detail and craftsmanship. If you are not satisfied with your purchase, refund requests may be submitted under the following conditions.

Refund Conditions

  • Refund requests must be made within 14 days of receiving the order, in accordance with the EU Consumer Rights Directive (2011/83/EU).
  • Products must be unused and returned in original condition and packaging.
  • Due to the nature of personalized products, custom-made or engraved items may not be eligible for refund unless defective or incorrect.

Refund Process

  • Contact [CONTACT EMAIL] to initiate your request.
  • Returned items will be inspected upon arrival.
  • Approved refunds will be processed to the original payment method within 14 days.

3. Returns & Exchanges Policy

At [STORE NAME], we understand that personalized jewelry is meaningful and unique. Returns and exchanges are accepted under the following conditions.

Eligibility

  • Requests must be submitted within 14 days of delivery.
  • Products must be returned unused and in original condition, including original packaging.
  • Exchanges are subject to stock availability.
  • Personalized or engraved products may not be eligible for exchange unless the item arrives damaged or incorrect.

Process

  • Contact [CONTACT EMAIL] to request return authorization.
  • Return instructions will be provided by email.
  • Once the item is received and inspected, we will proceed with the approved exchange or refund.

Costs

Return shipping costs are the responsibility of the customer unless the item arrived defective or incorrect.